SHIPPING AND DELIVERY
Delivery of RedElk products purchased on the website is carried out by a courier appointed by the Seller to the address provided by the User when placing the order.
Upon confirmation of the order, the User may also be asked to provide a mobile phone number, which will enable the courier to contact them if necessary for delivery purposes.
Any shipping costs, unless otherwise stated, are added to the total cost of the order and are clearly shown during the checkout process, before the purchase is finalised.
Delivery times and shipping costs vary depending on the delivery area, as shown in the table below.
| Website |
Delivery areas |
Delivery times |
Shipping costs |
| Italy |
Italy |
3 to 7 working days |
Free shipping for orders over € 150; shipping costs of € 15 for orders under € 150 |
| Italy |
Islands and remote areas |
4 to 8 working days |
Free shipping for orders over € 150; shipping costs of € 15 for orders under € 150 |
| Italy |
Campione d’Italia and Livigno |
– |
For these areas, please contact hello@redelk.it |
| Europe |
Vatican City, San Marino |
3 to 7 working days |
Free shipping for orders over € 150; shipping costs of € 15 for orders under € 150 |
| Europe |
Austria, mainland France, Germany, Croatia, Belgium, the Netherlands, Luxembourg |
5 to 9 working days |
Free shipping for orders over € 150; shipping costs of € 23 for orders under € 150 |
| Europe |
Mainland Portugal, Spain**, Poland, Czech Republic, Slovakia, Romania, Bulgaria, Denmark**, Hungary, Slovenia |
5 to 9 working days |
Free shipping for orders over € 150; shipping costs of € 32 for orders under € 150 |
| Europe |
Ireland, Finland**, Sweden, Latvia, Lithuania, Greece** |
5 to 9 working days |
Free shipping for orders over € 150; shipping costs of € 39 for orders under € 150 |
| ** Excluded areas |
Canary Islands (ES), Ceuta and Melilla (ES), Balearic Islands (ES), Greenland and Faroe Islands (DK), Åland Islands (FI), Estonia, Cyprus, Malta |
– |
For these areas, please contact hello@redelk.it |
Once the parcel has been handed over to the courier, the User will receive an email containing, where available, the details needed to track the delivery status directly on the courier’s website.
Should the courier’s delivery attempts be unsuccessful, the User is invited to follow the instructions provided by the courier to request a new delivery attempt or to manage the parcel’s storage. In such cases, our Customer Service remains available to provide assistance.
Notes on delivery
RedElk takes the utmost care in packaging its products and ensures that parcels leave the warehouse in a condition suitable for shipment.
If, upon delivery, the parcel appears visibly damaged, opened or externally tampered with, we ask the User to accept the delivery subject to inspection, by writing on the courier’s document a statement such as: “Accepted subject to inspection due to damaged parcel”.
If the courier does not allow the User to add this reservation, the User may refuse the delivery.
In both cases, the User is asked to promptly inform RedElk by writing to hello@redelk.it, stating the order number and, where possible, attaching photographs of the parcel received.